Repairs & Maintenance

A provision of the Residential Tenancy Act 1997 requires that a tenant advises the managing agent of any maintenance that occurs during the tenancy. If not, tenants could be held liable for any additional costs incurred by the owner.

As soon as a tenant becomes aware of any maintenance they must contact our office immediately and complete a Maintenance Form.

Urgent Repairs

Tenants should follow the following steps for urgent repairs:

  • For urgent repairs during normal business hours, contact our office on 03 5229 8822
  • For urgent repairs after normal business hours, which fit into the list set out in the Residential Tenancies Act 1997, the tenant should firstly contact the Property Manager on 03 5229 8822 and leave a message if necessary
  • If a response has not been received after a short period of time, contact the Property Manager on the alternative number of 03 5229 8899 and leave a message if necessary
  • If a response has not been received after a further short period of time, the trade’s people below should be contacted and the urgent repair discussed with them

PLEASE USE THE NUMBERS SHOWN BELOW IN EXTREME EMERGENCIES ONLY:

Plumber Precision Plumbing Dan 0402 341 967
Electrician Powerfect Richard 0414 737 333

Be aware that the tenant may be requested to pay the account if the repairs are not urgent or are deemed not to be the Landlords responsibility and the tenant requested for a trade’s person to attend.

Click the link below to download a maintenance request form which can be faxed, posted or dropped in to our office.

Prime Maintenance Request 2016